Privacy Policy

This Privacy Policy applies to all users of the Pro Moni’s Website, related mobile sites, social accounts, and software applications, collectively referred to as “The / Our Platforms”, which are used to access and purchase our products and services.

The purpose of this Privacy Policy is to set out how, why, and when Pro Moni’s uses your Personal Information to comply with the Protection of Personal Information Act 4 of 2013 (“POPI”).

At Pro Moni’s, we respect your privacy and take the protection of your Personal Information very seriously. We strive to deliver excellent service every time you shop with us, and to do this, we need to use some of your Personal Information.

This Privacy Policy describes how we handle the Personal Information we collect about you and/or receive from you. By using our Platforms, you agree to the processing of your Personal Information as set out in this Privacy Policy.

In this Privacy Policy, the terms –

“Personal Information”, and “process/processing” bear the same meanings as set out in POPI.

“we”,“us” or “our” refers to Pro Moni’s.

“you” and ““your” refers to every person that accesses or uses Pro Moni’s Platforms. This can also be referred to as a user.

“Registered user(s)”refers to anyone registered on our Platforms and has provided us with a unique username and password as well as other Personal Information in order-to-order goods on our Platforms.

  1.   Privacy Policy
    • Pro Moni’s uses a secure connection by using an SSL certificate to protect your data from being stolen. (Credit Card information and etc)
    • Should you decide to register as a user on the Website, we may require you to provide us with personal information which includes but is not limited to
      1. your name and surname
      2. your email address
      3. your physical address
      4. your mobile number
    • Should your personal information change, please inform us and provide us with updates as soon as reasonably possible to enable us to amend your personal information. You can also update your details under the My Account section on the Update Contacts page.
    • You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
    • We will not, without your express consent:
      • use your personal information for any purpose other than as set out below:
        • in relation to the ordering, sale and delivery of our products
        • to contact you regarding current or new products or services or any other offered by us or any of our divisions and/or partners (unless you have opted out from receiving marketing material from us);
        • to inform you of new features, special offers and promotional competitions offered by us or any of our divisions and/or partners (unless you have opted out from receiving marketing material from us); and
        • to improve our product selection and your experience on our Website by, for example, monitoring your browsing habits, or tracking your sales on the Website; or
    • Disclose your personal information to any third party other than as set out below:
      • to our employees and/or third-party service providers who assist us to interact with you via our website, email or any other method, for the ordering or when delivering products to you, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently;
      • to our divisions and/or partners (including their employees and/or third-party service providers) in order for them to interact directly with you via email or any other method for purposes of sending you marketing material regarding any current or new goods or services, new features, special offers or promotional items offered by them (unless you have opted out from receiving marketing material from us);
      • to law enforcement, government officials, fraud detection agencies or other third parties when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report or support the investigation into suspected illegal activity, or to investigate violations of these Terms and Conditions;
      • to our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, technology services etc). However, our contracts dictate that these service providers may only use your information in connection with the services they perform for us and not for their own benefit;
      • to our suppliers, in order for them to liaise directly with you regarding any faulty products you have purchased which requires their involvement; and
      • to any Third-Party Seller for purposes of sending you an invoice for any products purchased from such Third Party Seller, which disclosed information will be limited to your email address (refer to clause 13 above).
    • We are entitled to use or disclose your personal information if such use or disclosure is required, in order to comply with any applicable law, subpoena, order of court or legal process served on us, or to protect and defend our rights or property. In the event of a fraudulent online payment, Pro Moni’s is entitled to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.
    • We will ensure that all our employees, third party service providers, divisions and partners (including their employees and third-party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality obligations in relation to your personal information.
    • Ratings and Reviews: When you provide a rating or review of a product, you consent to us using that rating or review as we deem fit, including without limitation on the Website, in newsletters or other marketing material. The name that will appear next to that rating or review is your First Name, as you would have provided upon registration. If you do not agree to this, please do not put any ratings or reviews on the Website. We will not display your Last Name, nor any of your contact details, with a rating or review.
    • We will –
      • treat your personal information as strictly confidential, save where we are entitled to share it as set out in this policy;
      • take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
      • provide you with access to your personal information to view and/or update personal details;
      • promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
      • provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request; and
      • upon your request, promptly return or destroy any or all your personal information in our possession or control, save for that which we are legally obliged to retain.
    • We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.
    • Pro Moni’s undertakes never to sell or make your personal information available to any third party other than as provided for in this policy.
    • Whilst we will do all that is reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.
  2. If you disclose your personal information to a third party, such as an entity which operates a website linked to this Website or anyone other than Pro Moni’s, Pro Moni’s SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED BY YOU AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION TO THE THIRD PARTY. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.